Customer Service

Canon Business Solutions offers a dedicated Customer Service Department that focuses on resolving account management-related issues. Customers may call our toll free number to reach a Customer Service Representative who will:

•         Answer general inquiries and issues
•         Handle billing questions and rebilling needs
•         Correct address and account information
•         Issue supplies needed for contract fulfillment
•         Handle meter read questions/issues

In order to support all Canon Business Solutions customers nationwide, our Customer Service Department is available from 8:30am – 8:00pm EST.

To contact our Customer Service Department
To order supplies for a toner-inclusive contract, call 1-800-355-1390.

For other customer service inquiries:
Phone:       1-800-613-2228
Fax:            1-800-220-4002
eMail:         customercare@solutions.canon.com
Mail:           Canon Business Solutions
                   300 Commerce Square Boulevard
                   Burlington, NJ 08016

To send payments
Canon Business Solutions, Inc.
15004 Collections Center Drive
Chicago, IL 60693

To manage your account online

For access to account information online, customers may use eManage*. Upon enrollment, you can begin taking advantage of its many features, such as identifying and validating devices, reviewing installations by location, submitting meter reads, viewing meter read history, placing service requests, checking service requests, managing your organization's users, and retrieving important account information. In addition, those with toner-inclusive service contracts may order toner through eManage.

*To use eManage, customers must have an active service contract with Canon Business Solutions, Inc.